UMR Call Center Representative

Job Title

UMR Call Center Representative

Job Description

Our Call Center Representatives make a difference every day! As a call center representative, your primary task will be to provide good customer service to both existing UMR donors and potential new donors. As well as thanking them for their donations and asking them to renew their pledges to UMR, you will invite individuals to make donations to our humanitarian programs.

As a representative of our clients our Call Center Representatives promise to:

  • Treat our donors with the utmost respect
  • Uphold absolute integrity of every phone call and deliver the with uniformity, consistency and excellence
  • Remain focused and dedicated to meet the financial and practical objectives of UMR

Job requirements:

Our ideal candidate will possess solid communication skills, demonstrated computer proficiency, and previous customer service experience. In addition, solid work history, good attendance and a strong work ethic. A passion for the causes UMR supports a plus!

Hours/Compensation:

Part-time, 20 hours required: Flexible days and evenings, Monday-Saturday scheduling. Wage $10.00 per hour.

Reporting to: Donor Care Manager

To Apply:  Please email your resume and cover letter to jobs@umrelief.org or apply for the position below.

ABOUT US:

United Muslim Relief is a registered 501 (c)(3) non-profit organization. It is one of the fastest growing NGO’s in the United States, with a focus on building humanitarian coalitions to tackle developmental needs. At UMR we believe everyone has a right to live free of poverty in a secure and more equitable world where they are able to realize their potential. Although inspired by our Islamic ethos, we are open-minded and pluralistic. We believe that all people, regardless of race or religion should have access to clean water, to healthcare, to earn a sustainable livelihood and to have access to basic social services.

Keywords:  customer service, sales, call center, fundraising, communication, nonprofit, political

Job Type:

  • Part-Time

Local candidates only:

  • Dallas, TX     (Richardson and Plano area)

Required experience:

  • Customer Service: 1 year
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